Phone Order Tips

Placing an order for a pick-up can be tricky. Despite its convenience, phone order can cause unwarranted hassles. Different servers may interpret the same order differently. To avoid a possible blunder, here are 3 tips that will help:

1. Include Units

Please be specific about your serving size.

Bad – “1 California Roll”

Good – “1 8-Piece Whole Roll California Roll” or “1 3-Piece Plate/Order of California Rolls”

2. Confirm Your Order Again & Again

Review your entire order and its specifics with us before hanging up. If it’s important to you, it’s important enough for us to hear it again especially when it’s a custom order.

3. Check the Orders in the Box

Before walking out of the store, check the contents to make sure you have everything you need and want.

Still a Wrong Order?

Please don’t be mad. Mistakes are seldom but always a possibility. We’ll do our best to make sure you get your order again correctly and swiftly.

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